Catering Policies and Guidelines

In order to serve you better we would like to remind you of our guidelines. Please read the following information carefully, as it will ensure clear communication in our working relationship and ensure that your event is a successful one. We look forward to serving you and making your experience with Jocie’s Family Affair Catering a pleasant one.

• Advance Notice: We kindly ask that you submit your catering order at least 15 days prior to your event to ensure ample time for appropriate staffing, linen/china ordering and the highest quality of product. We do realize that special events may arise unexpectedly and we will do our best to provide you service on short notice.
• Payment: A 50% deposit must be received or no later than 10 days prior to your event to reserve your event needs. The balance is due the day of your event.
• Guarantees: For all catered events, Jocie’s Family Affair Catering requires a guaranteed count 5 working days prior to your event. If the final guarantee is not received, we will consider the number indicated on the latest count to be correct. The guarantee is not subject to reduction after the deadline. Your billing is based on the final count. If the number of guests is higher than the final count guaranteed, you will be charged accordingly.
• Cancellations: All cancellations must be made at least 5 working days prior to your event date. If you cancel your event after the 5 working days deadline, you will be charged for the cost of all items and labor incurred prior to the cancellation.

Basic Package

Premium Package